Quality management in Public Service Broadcasting
Ulan Bator � Monday 8th, Tuesday 9th and Wednesday 10th of May, 2006


Monday 8th of March
Meeting of Mr. Riva with Mrs Munkhsoyol Baatarjav and General Secretaries of the National Council and the Management of PSB.

07:30 Arrival in UB

12:00 � 13:00 Meeting with the National Council members

13:00 � 14:30 Lunch with Erdenejargal and Munkhsoyol

15:00 � 16:00 Meeting with executives of the Public Service Broadcasting

16:30 � 17:30 Meeting with Naranjargal and other journalists

Tuesday, May 9th
�International Standards�

Goal: presentation and discussion of the Guidelines for Isas BC-9001 from Chapter 2 to 3.13 to thematically evaluate

9.50 Introduction by the Soros Foundation
The ISAS BC-9001 Approach (Riva)
- Quality of information
- Quality of contents
-. Ethics
- Independence

13.00 Lunch

14.00 Relationship with advertiser
- Relationship with the public
- Relationship with public authorities
- Management transparency
- Audience assessment
- Management of Human Resources
- Work organisation
- Infrastructure
- Relation with suppliers

18.00 Dinner

Wednesday May 10th

�The Mongolian PSB�

Goal: Presentation and discussion of the questions concerning implementation of the Mongolian PSB

9.30 The Mongolian Law on Public Radio and Television
Remarks by a foreigner (A.Riva)

Role and tasks of NC, Supervisory Board, Complaint Review
Committee and top management according to the Law on PSB
(Introduction by A.Riva and participants, discussion, listing agreed points)

a) National Council (15):
- Programme Policy
- Rules of operations and ethic rules
- Basic objectives, Strategy plan and Budget
- Organisational structure and HR relations
- Technical equipment
- Appointment of Director General
- Operational and financial plan and financing (Fees!)
- Establishment of Supervisory Council, Complaints Review Committee
- Internal organisation
- Procedure for appointment of the Director General
- Conclusions

11.00 Coffee break

13.00 Lunch

14.00 b) Supervisory Council (3)
- Supervisory role > NC
- Advice to the DG (on programming policy)
- Financial activities
- Contracts
- Supervision over financial activities
- Conclusions

c) Complaint Review Committee
- the role of the Director General
- an Ombudsman?
- the role of the Complaint Review Committee
- the role of civil and criminal justice

d) The role of the Director General and top0 management
- operational management
- programme activities
- administration
- strategy proposals
- appointments
- labour contracts
- other contracts
- accounting records
- externalisation
- representation

16.00 Coffee break

17.30 Conclusion of the Workshop, leave to Ulaanbaatar

19:00 Dinner with Erdenejargal, Tserenjav and Munkhsoyol

Papers: - Guidelines for ISAS BC-9001-2003
- Law on Public Radio and Television (Mongolia)

More information:http://www.forum.mn